THE CAUSE OF THE PROBLEM
Nothing happen without a reason, just like you can not see a man head on the ground and you will say the man die but you will say he was kill. Few things can be responsible for the problem unfortunately, the process com.android.phone has stopped, Some of the cause are
- Corrupted APK in the system file
- Virus infection on the system file
- Total system failure
- this error message can be triggered by the phone or toolkit application.
As it has been said that there is no problem without SOLUTION. There few step to take in order to get your phone back in a normal condition. i will be providing some few solution to this problem which may work well on some devices and may not work on other devices. Now let get started
- Download and install ultimate caller id screen HD@ HERE. You can also use this app HERE After installation and the problem persist then try the second method
- Clear Cache and Data of the SIM Toolkit
- Navigate to Settings > Apps > All > and scroll Sim toolkitNow Clear data and cacheReboot the phone to check
- Cleaning the user-data and cache
Navigate to Settings > Apps > All > and scroll to Phone.
Now Clear data and cache
Reboot the phone to check
5.Now if all failed try factory set the phone. Note : ensure you backup your data (contact, sms, and media file) because this process will erase everything in the phone.
6. This is the last option if the two method fail. You will need to download and reload the android OS, which i will be providing the link below
You may also want to watch this video in case this methods failed
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